Your kitchen tap is dripping again at 11pm. Instead of leaving passive-aggressive notes for your building manager or waiting three weeks for a repair, you simply send a WhatsApp message. Within minutes, the maintenance team knows exactly what's wrong and how to fix it. Welcome to the world that Sergey Nasonov and his team at Tyten are building—one where living and working in buildings actually makes sense.

From Enterprise Software to Broken Dishwashers

Sergey's journey to revolutionising building management reads like a tech nomad's dream CV. Starting in Minsk, studying in Munich, and now calling London home, he's spent years building software for Intel, BMW, and AWS. He held full operational command over large, multinational IT teams with wide discretionary authority to set strategic direction—a role demanding serious executive judgment.

But here's the twist: all that experience with complex enterprise systems led him to tackle something surprisingly simple yet universally frustrating—getting stuff fixed in buildings.

Was this personal? Absolutely. "My dishwasher broke and the company took nearly five whole months to get me a replacement after failing to fix it." Five months! "Then my washing machine stopped working—almost three months to fix. And more recently, my fridge went, which took nearly three weeks. Where do you store your food in the summer when your fridge breaks?!"

The Ladder That Changed Everything

But the real lightbulb moment came from an Octopus Energy engineer. "He came to fit a smart electric meter but needed to climb his ladder. Insurance only allowed him to climb two rungs. To reach safely, he needed one more rung but wasn't allowed. He left to return with a safer ladder, which meant losing his bonus for the job. The poor man was out of pocket due to tight compliance!" Sergey shakes his head. "I understand safety rules, but sometimes they complicate things. With Tyten AI, we could avoid unfortunate situations like that."

All of this happened within two years of living in London, a city Sergey loves despite the infrastructure shocks. "Coming to London wasn't a cultural shock, more of an infrastructure shock. Like the price of public transport—especially the trains! When London feels loud and busy, I go back to Munich for some calm. But I do miss London when I'm away."

Growing up without a father, Sergey honed his DIY skills to fix anything for himself and his family. But since moving to UK rental accommodation, he's had to leave problems to landlords. The hardest part? Explaining what the problem actually is.

"I realised that with the right technology, we could make life much easier for residents and tenants while helping companies run more efficiently," Sergey explains. It's the kind of lightbulb moment that makes you wonder why nobody thought of it sooner.

The Dream Team Assembles

The Tyten origin story has all the ingredients of a great startup tale. Sergey first met CEO Vlad during the Antler accelerator program, where they quickly discovered they were kindred spirits in tech innovation. Add Tom—a seasoned real estate veteran with stories that could fill a book—and suddenly you have a dream team ready to tackle one of life's most universal pain points. This potent combination has already attracted significant backing from VCs and prominent angel investors.

Together, they dove deep into building management realities, uncovering a world where simple problems become epic sagas of miscommunication and delay. Their solution? Tyten (formerly Fixo AI)—a platform that turns maintenance chaos into something surprisingly smooth.

How It Actually Works

As CTO, Sergey's role extends far beyond technical oversight. He personally architected the company's foundational technology, from cloud infrastructure to specific AI models. He directs this entire business function with complete autonomy, setting all engineering standards, development processes, and technical policies for data compliance and privacy. As the sole decision-maker for technology hiring and budgetary control, he's now building the team to execute his strategic roadmap.

The Tyten platform operates as an intelligence layer transforming the entire maintenance lifecycle. Here's the magic: residents report issues through WhatsApp (because who doesn't live on WhatsApp?), engineers get clear step-by-step guidance to solve problems faster, and help desks breathe easy as routine admin gets automated away. It's like having a personal building concierge who actually knows what they're doing.

The result? Happier residents who don't chase maintenance requests, fewer delays that drive everyone crazy, and smoother operations for companies running our homes and offices. A rare win-win-win scenario.

What's brilliant is that this AI solution—a direct result of Sergey's innovative design—empowers junior technicians to perform at a senior level. It provides a crucial solution to the industry's critical skilled labour shortage in the UK, US, and globally, representing a significant contribution to facilities management.

The Road Ahead

Funnily enough, this wasn't Sergey's original business idea. His was very different—a QR payment system to overcome the 60% of cash payments still happening in Germany. It wasn't going to work in London; there wasn't a gap in the market. It wasn't until he met his co-founders that they started working on their idea instead. But he's enjoying the challenge and brings his knowledge to the table.

Sergey's vision for Tyten over the next five years is refreshingly ambitious yet grounded. He wants the platform to become the trusted AI backbone for building management everywhere—from cozy apartments to sprawling office complexes. "Better service for people and stronger performance for businesses," he sums up. In an industry bogged down by inefficiency, that's not just a business plan—it's practically a public service.

Life Beyond Building Management

These days, when Sergey isn't busy transforming building maintenance, you'll find him exploring London's neighbourhoods, soaking up the city's rich history and stunning architecture. He's particularly energised by the UK's vibrant startup ecosystem.

Outside work, Sergey has a range of hobbies keeping him fit and healthy. Including gymnastics—"I did a class just last week and found that even after a 20-year break, I can still do a backflip. It's scary, it feels like taking a leap of faith, but I'm glad I can still do it!" He also attends regular HIIT classes, though he jokes they need to remove the word 'interval' from the title as there are zero breaks. Wild swimming is also on the agenda, giving Sergey an excuse to leave the city for the coast.

Intrigued by the business name 'Tyten', I probed Sergey: "We really like the name Mitie (UK Facilities Management and Services Provider)—it gives connotations of being friendly but strong, and they chose to spell it differently. We've done the same because we want instant trust from our customers and hope they understand straight away that we mean business!"

"I'm especially excited to contribute to how people's everyday experience of living and working in buildings can be improved here," he says. Given London's mix of historic buildings and modern developments, it's the perfect testing ground for making building management finally work the way it should.

The Bottom Line

In a world where we can order dinner, book a ride, and video chat with someone on the other side of the planet—all from our phones—it's almost absurd that reporting a broken light fixture still feels like sending smoke signals. Tyten is changing that, one WhatsApp message at a time.

And honestly, it's about time.


🌐 Website: https://tyten.ai/ 
🔗 LinkedIn: https://www.linkedin.com/in/sergeynasonov/